Terms of Service

Please read these terms carefully before using SuperPing's services.

1. Acceptance of Terms

By accessing and using SuperPing's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

SuperPing provides infrastructure monitoring services, including but not limited to website monitoring, API monitoring, and server monitoring. The service is provided "as is" and may be modified at any time.

3. User Account and Security

To use certain features of the service, you must register for an account. You agree to:

  • Provide accurate account information
  • Maintain the security of your account credentials
  • Promptly notify SuperPing of any unauthorized use
  • Accept responsibility for all activities under your account

4. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our service, you agree to our data practices as described in the Privacy Policy.

5. Service Level Agreement

SuperPing strives to maintain a high level of service availability. Our Service Level Agreement (SLA) includes:

  • 99.9% uptime guarantee for monitoring services
  • Response time commitments for support tickets
  • Compensation for service disruptions
  • Scheduled maintenance windows

6. Payment Terms

Paid services are billed in advance on a subscription basis. You agree to pay all charges associated with your account. Fees are non-refundable except as required by law or as explicitly stated in our refund policy.

7. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive.

8. Changes to Terms

SuperPing reserves the right to modify these terms at any time. We will notify users of any material changes. Your continued use of the service constitutes acceptance of the modified terms.

9. Contact Information

If you have any questions about these Terms, please contact us at legal@superping.com.

Last updated: March 15, 2024